Job Description

Overview

We are seeking an energetic and dedicated WhatsApp Coordinator to join our dynamic NGO team. In this vital role, you will serve as the primary point of contact for managing our WhatsApp communication channels, ensuring seamless engagement with community members, partners, and stakeholders. Your proactive approach will help foster strong relationships, facilitate information dissemination, and support our mission-driven initiatives through effective digital communication. This paid position offers a unique opportunity to contribute meaningfully to social impact efforts while honing your organizational and communication skills.

Responsibilities

Manage and monitor all WhatsApp communication channels to ensure timely responses and engagement Coordinate with team members to disseminate accurate information and updates via WhatsApp groups and broadcasts Respond to inquiries from community members, partners, and stakeholders with professionalism and empathy Maintain organized records of conversations, inquiries, and feedback received through WhatsApp for reporting purposes Collaborate with other departments to ensure consistent messaging aligned with organizational goals Troubleshoot technical issues related to WhatsApp usage and liaise with IT support when necessary Support the development of content strategies for effective digital outreach on WhatsApp platforms

Qualifications

Proven experience in office management, administrative support, or customer service roles, preferably within NGO or social service sectors Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools Strong organizational skills with the ability to manage multiple tasks efficiently and prioritize effectively Bilingual abilities are highly desirable; fluency in additional languages enhances communication reach Familiarity with multi-line phone systems, data entry, filing, and basic bookkeeping is a plus Demonstrated knowledge of office etiquette, phone etiquette, and professional communication standards Experience using messaging platforms like WhatsApp for professional or community engagement is preferred Ability to handle sensitive information discreetly while maintaining a positive attitude in fast-paced environments
Join us as a WhatsApp Coordinator and be part of a passionate team committed to making a difference! Your dedication will help us strengthen community connections through innovative digital communication--empowering lives one message at a time.

Job Types: Full-time, Part-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: Remote