Design, build, deploy and configure WFO platforms in multiple environments including global data centers, private hosted cloud and on premise locations
Consultative ability to extract business requirements from clients
Possess a strong command of WFO technologies, server components, desktop applications and telephony integrations.
Strong documentation skills
Develop and review best practice implementation processes
Self-directed and able to work independently to meet deadlines
Participate in on-call rotation Additional Specific Duties and Responsibilities
Communicate status of implementation projects to WFO Project Manager, Client Managers, management, and other parties in a timely fashion.
Technical resource for WFO Implementation tasks, including server and operating system issues and network connectivity issues.
Perform training for customers on WFO server maintenance and PC client loading.
Perform application upgrades on WFO servers.
Provide on-site and remote support for hardware and operating system problems. Required Qualifications
Verint Work Force Optimization Certification
Minimum 5 years technical experience with Windows and Active Directory system administration
Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
5 years of WFO software installation, configuration and administration, especially in a multi-tenant cloud environment
Ability to troubleshoot issues within the above systems and consult on corrective measures
Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
Experience with the latest version of MS SQL: database structure, administration, performance tuning and scripting
Knowledge of Microsoft Windows Server operating systems and network topology
Knowledge of Linux OS's and associated technologies
Excellent verbal and written skills Desired/Preferred Qualifications
Knowledge of Work Force Management or Analytics is highly desired
o VMware knowledge o Knowledge of Apache web servers and SSL certificates
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.