Job Description

Job Title: Wellness Operations Manager - Employee Health & Benefits
Reports to: Head of Operations
Location: Bangalore
Team: Manages a team of 2
Role Overview:
As the Wellness Manager, you will lead corporate health and wellness initiatives focused on delivering personalized, digital-first experiences for clients. You will drive strategy, execution, client servicing, and team leadership across wellness offerings such as Annual Health Check-ups (AHCs), EEPs, and OPD plans. This role demands high ownership across vendor management, analytics, Sales support and service excellence to ensure strong client retention and program success.
Key Responsibilities: Client Relationship Management and Retention

• Own end-to-end client engagement and retention for wellness portfolios.
• Understand unique client needs and design tailored programs (AHC/OPD/ EAP's etc.).
• Conduct quarterly business reviews and present insights to corporate HR's and Sr.Management
• Drive program participation and increase wallet share from existing clients.

Program Operations & Execution

• Lead execution of wellness events, health camps, and virtual initiatives.
• Ensure seamless delivery with internal teams and external partners.
• Manage day-to-day escalations and deliver resolution with high CSAT.
• Track and report utilization, feedback, and monthly analytics for clients.

Vendor & Partner Coordination

• Coordinate with diagnostic centers,EAP providers, and other vendors.
• Negotiate quotes, pricing, and contracts ensuring cost-effectiveness and reliability.
• Evaluate vendors' performance and support onboarding of new partners.

Team & Project Management

• Lead a team of 3, setting goals, work distribution, and performance evaluation.
• Manage cross-functional wellness projects and monthly campaigns.
• Drive automation and workflow efficiency with the Product & Ops team.
• Deliver success metrics across participation, engagement, and retention.

Analytics & Reporting

• Track product-line usage, campaign results, and vendor performance.
• Run competitive analysis and support product strategy decisions.
• Present monthly dashboards and insights to clients and leadership.

Sales & P&L Support

• Engage with CXOs and HR leaders to articulate Nova's wellness offerings.
• Provide client feedback to improve product-market fit and enhance value proposition.

Qualifications & Skills:

• Bachelor's degree in Business, Marketing, Healthcare or related fields
• 3-5 years of experience in B2B wellness management, employee benefits or B2B health tech.
• Strong client management, communication, and negotiation skills.
• Experience with operational processes, vendor partnerships, and invoicing
• Highly proficient in Excel and reporting tools for data-driven decision-making.
• Strategic thinking, problem-solving, and ownership mindset.
• Ability to lead teams, handle ambiguity, and execute in fast-paced environments.

Preferred Attributes:

• Strong presentation skills and confidence to engage with senior stakeholders.
• High bias for action, customer obsession and great at time management
• Familiarity with wellness products like OPD, EAPs, health screenings etc.
• Passion for improving employee health and engagement through innovative programs.