Job Description

Zaazen Wellness is a wellness studio offering thoughtfully designed group classes and personalized therapies to support physical, emotional, and mental well-being. We're on a mission to create a welcoming space where every individual feels seen, supported, and inspired on their journey to better health.

Role Overview

We are looking for a warm, energetic, and organized

Front Office cum sales manager

to be the first point of contact for our clients and play a pivotal role in nurturing relationships, driving bookings, and ensuring smooth studio operations. This role blends hospitality, customer care, and sales--ideal for someone who thrives in people-first environments.

Key Responsibilities Customer Relations

Greet all clients and visitors with warmth and professionalism Assist with inquiries about classes, therapies, packages, and schedules--in person, via phone, WhatsApp, or email Manage class bookings, cancellations, and waitlists using the studio's software or booking system Build rapport with clients and maintain a regular follow-up system to ensure retention and satisfaction Handle client feedback and escalate issues to the Studio Manager when needed

Sales & Conversions

Actively pitch and upsell class packages, therapy sessions, and studio promotions Convert walk-ins and trial clients into regulars through thoughtful conversations Track leads and maintain a conversion funnel/report for new inquiries Collaborate with the marketing team for client engagement campaigns and referrals

Front Desk & Operations

Ensure the front desk and reception area are clean, organized, and aligned with the studio's aesthetic Manage daily attendance, class rosters, and instructor schedules Handle cash and digital transactions; maintain daily sales and payment records
Coordinate with therapists, instructors, and cleaning staff to maintain studio flow

Requirements :

Excellent communication and interpersonal skills Comfortable using booking systems, WhatsApp Business, Google Sheets, and POS platforms Organized, proactive, and able to multitask Passionate about wellness, healing, or holistic living (bonus!)

Application process :

Contact Akanksha 9871513330 only on

WhatsApp

text

.

Eligibility : 3-5years of experience in front office, customer service, or sales roles (wellness, fitness, spa, or hospitality sectors preferred)

Job Type: Full-time

Pay: ?40,000.00 - ?50,000.00 per month

Work Location: In person