Job Description

Location: Ahmedabad

Reporting To: Founder / Owner

Employment Type: Full-time

Industry: Ayurveda, Wellness & Holistic Therapies

Role Overview

The

Center Manager

at

Aarunya Wellness Center

is responsible for

end-to-end operations, service quality, staff management, and customer experience

. This role ensures that the center runs smoothly every day, maintains high hygiene and therapy standards, and delivers a calm, premium, and trustworthy wellness experience to every client.

The Manager acts as the

bridge between the Founder, therapists, front desk staff, vendors, and customers

.

Key Responsibilities1. Daily Operations Management

Oversee day-to-day operations of the wellness center Ensure all therapy rooms, reception, washrooms, and common areas are clean, ready, and compliant with SOPs Ensure opening and closing procedures are followed daily Handle daily staff attendance, shift planning, and task allocation Resolve on-ground operational issues independently

2. Staff & Team Management

Manage therapists, front desk executives, housekeeping, and support staff Conduct daily briefings and weekly alignment meetings Ensure therapists follow therapy SOPs, hygiene protocols, and service etiquette Train new staff on: Customer handling Therapy flow & professionalism Hygiene & safety standards Address staff performance issues, discipline, and motivation Coordinate leaves and backups

3. Customer Experience & Service Quality

Ensure a warm, respectful, and calm customer experience at every touchpoint Personally handle escalations, complaints, and sensitive customers Monitor therapy quality and customer satisfaction Collect and review customer feedback regularly Ensure repeat visits and referrals through excellent service

4. Sales, Billing & Revenue Oversight

Ensure accurate billing, package tracking, and payment collection Monitor daily sales, services delivered, and therapist utilization Upsell packages, memberships, and add-on therapies ethically Share daily and monthly revenue reports with the Founder Prevent revenue leakage and billing errors

5. Inventory, Vendors & Facility Management

Manage inventory of oils, consumables, linens, uniforms, and toiletries Maintain minimum stock levels and raise purchase requests Coordinate with vendors for supplies, laundry, maintenance, and repairs Ensure all equipment and appliances are functional Oversee facility upkeep, ambience, and decor maintenance

6. Process, Compliance & Documentation

Ensure SOPs are followed across therapies, hygiene, and front desk Maintain staff records, attendance, incentives, and duty rosters Ensure confidentiality and client privacy Support audits, documentation, and compliance needs Suggest process improvements to improve efficiency and experience

7. Founder Coordination & Reporting

Act as the single point of contact for daily operations Share daily summaries and weekly reports with the Founder Flag risks, issues, and improvement opportunities proactively Execute new initiatives or experiments suggested by the Founder

Key Performance Indicators (KPIs)

Customer satisfaction & repeat rate Daily/monthly revenue targets Therapist productivity & utilization Hygiene & SOP compliance Staff attendance & retention Inventory wastage and cost control Complaint resolution time

Required Skills & QualificationsMust-Have

2-5 years of experience in

spa, wellness center, clinic, salon, or hospitality operations

Strong people management and communication skills Calm, mature, and solution-oriented personality Ability to handle customers, staff, and pressure situations gracefully Basic understanding of billing, inventory, and reporting Comfortable with WhatsApp, Google Sheets, and basic software

Good to Have

Experience in Ayurveda / wellness / healthcare environment Prior role as Center Manager, Spa Manager, or Operations Manager Exposure to SOPs, audits, or compliance processes Sales or package management experience
Job Type: Full-time

Pay: From ?20,000.00 per month

Work Location: In person