Provide a warm, friendly first impression as guests enter the venue, helping them feel comfortable and valued immediately.
Manage Reservations and Waitlists:
Handle bookings via phone or online systems, organize the seating order, and provide accurate wait time estimates during busy periods to maintain smooth operations.
Seat Guests and Manage Table Assignments:
Escort guests to tables thoughtfully, balancing server sections to ensure even workload distribution and timely service.
Maintain Front-of-House Cleanliness:
Keep the host station, entryway, dining area, and menus tidy and inviting at all times.
Answer Phone Calls and Inquiries:
Respond professionally to guest questions about menus, specials, hours, and policies, enhancing customer trust and satisfaction.
Coordinate with Staff:
Liaise closely with servers, kitchen, and management to manage flow, communicate special requests, and resolve any guest issues promptly.
Assist Waitstaff During Busy Periods:
Help with refilling drinks, running food, and other tasks to maintain a steady and pleasant service experience.
Handle Guest Complaints Calmly:
Listen empathetically to customer concerns and work toward satisfactory solutions or escalate to management if required.
Job Types: Full-time, Permanent, Fresher
Pay: From ?12,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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