Key Responsibilities:- Connect with customers through calls to collect reviews and feedback.- Reach out to users to gather feedback on their experience with vendors and identify areas for improvement.- Conduct spam verification calls to ensure data authenticity.- Manage outreach records and update call responses in internal trackers.- Document and analyze user insights to generate actionable recommendations for enhancing service quality.- Coordinate with cross-functional teams for review moderation and escalations.- Support the marketing team with daily tasks and contribute to active campaigns and initiatives.Requirements:- Excellent verbal communication and interpersonal skills.- Strong attention to detail and data accuracy.- Confidence in handling customer calls with professionalism and empathy.- Good organizational skills with the ability to manage multiple tasks effectively.- Proficiency in MS Excel or Google Sheets preferred.- 0-1 years of experience. (ref:updazz.com)
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