Job Description

Position Summary
"We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence." -- Vince Lombardi
If you are seeking to work hard and pursue excellence, then you might be right for our team! As the Manager of CWD (Client Website Design/Development), you'll lead and operationalize our delivery function, overseeing cross?disciplinary product teams (Design, Development, QA, PM) that build client websites. You will manage full delivery life?cycle quality--across design alignment, implementation, content, and QA--and act as the operational voice between delivery teams and Product. You will also own hiring, mentoring, process optimization, and team structure scaling in our India delivery center.
Key Responsibilities
1. Team Leadership & Culture

• Lead via functional leads and senior managers who oversee Designers, WordPress Developers, QA, and Project Managers (PCAs in the organization).
• Track KPIs: throughput, QA scoring, cycle time, delivery velocity and quality.
• Foster strong culture, communication, and accountability across distributed teams (PODs).

2. Delivery Execution & Process Management

• Ensure timely, high?quality delivery across all PODs.
• Facilitate issue resolution: unblock teams, escalate when needed, and align on capacity.
• Maintain and refine SOPs and standards for delivery and onboarding.
• Conduct retrospectives and root?cause analysis to improve operational performance.

3. Client Alignment & Collaboration

• Manage the client-facing PCA teams to align on communication, expectation management, deliverables and escalations.
• Support & guide PCAs when delivery complexity or technical issues arise.

4. Product & Engineering Partnership

• Ensure that the Development Lead successfully serves as the primary escalation point for bugs and enhancement requests.
• Own triage workflows: intake, prioritization, documentation, and backlog handoff.
• Collaborate with Product on roadmap alignment, release planning, and feedback loops.

5. Team Scaling & Talent Development

• Lead hiring, onboarding, and training for FTEs--transitioning from contractor-based support.
• Partner with HR to build standardized onboarding, training, and interview frameworks.
• Mentor India-based leads toward autonomy and managerial readiness.

Qualifications & Experience
Required

• ? 5 years leading web delivery or digital product teams, including offshore/offshore models.
• Deep expertise in WordPress production--from Gutenberg/FSE to page builder frameworks.
• Strong people leadership and performance management experience.
• Excellent communication, documentation, and stakeholder management skills.
• Proven ability to operate cross-functionally with Product, Engineering, QA, and Client Success teams.

Preferred

• Experience with Figma, ClickUp, JIRA, Confluence.
• Familiarity with Agile, Scrum, or other iterative methodologies.
• Demonstrated track record of process improvement and scaling delivery operations.
• Previous experience scaling a team in India (or similar offshore hub).

Core Competencies

• Strategic leadership and team development
• Operational excellence and process implementation
• WordPress technical fluency and quality-sensitive mindset
• Strong collaboration and feedback loop execution
• Metrics-driven delivery and continuous improvement

Day-to-Day Operating Rhythm (SOP Highlights)

• Team Leads Oversight: 2x weekly meetings with the Leads (QA, Design, Development, Launch)
• POD Oversight: Weekly 1:1s with Tech Leads; bi?weekly ClickUp dashboards review; global delivery sync meetings.
• Bug & Feature Workflow: Triage rhythm ? backlog handoff ? sync meeting with Product.
• Weekly PCA Coordination: Weekly 1:1s with individual PCAs, weekly group client alignment calls.
• India Hiring & Onboarding: Coordinate with HR, standardize training, shadow initial site delivery.
• Reporting: Maintain metrics dashboards and submit bi?weekly performance reports to the Director of Platform Ops.

Why This Role Matters
This role bridges execution and long-term quality, ensuring that every client website is delivered with excellence and consistency. You'll be shaping how SiteFlow scales, guiding and growing the India delivery center, and directly influencing how product feedback flows from real-world delivery into continuous product improvement.
MyAdvice
"We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence." -- Vince Lombardi
At MyAdvice, we're not just helping businesses grow -- we're building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably.
With over 20 years of expertise and a culture built on grit, growth, and accountability, we've evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine -- all designed to drive measurable ROI and long-term client success.
We believe in building a company as dynamic and resilient as the clients we serve. That starts with people.
We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning -- we want to hear from you. Skills can be taught. Mindset matters more.
As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance -- all within a collaborative, energizing environment where your work makes a real impact.
At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike.
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