Job Description

Job Category: Call Center Representative
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The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. We commit people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Our people are our greatest asset - we say it often and with good reason. It is only with the determination and dedication of our people that we can serve our clients, generate long-term value for our shareholders and contribute to the broader public. We take pride in supporting each colleague both professionally and personally. From collaborative work spaces and ergonomic services to wellbeing and resilience offerings, we offer our people the flexibility and support they need to reach their goals in and outside the office. We are open to considering requests for flexible working.
YOUR IMPACT
We are looking for customer services professionals to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?
OUR IMPACT
Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, team members play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. You will join and support our UK Deposits function in Bengaluru.
Job Summary & Responsibilities

• Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to, document upload, correspondence, call and case monitoring
• Ensures all accounts in assigned lists are managed accurately and within agreed service levels.
• Documents all service efforts for each assigned account in accordance with established procedures and compliance policies
• Meets established goals for all metrics, including case quality and productivity by focusing on maximizing service to customers
• Recognizes that quality is measured through case auditing
• Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards
• Completes ongoing Compliance and remedial training as scheduled
• Understands Operational Risks
• Pro-actively identifies any new issues or risks
• Participates in projects to drive operational excellence
• Works collaboratively within the team and in accordance with the One GS culture.

Skills

• Must be self-directed, detail oriented, have a positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
• Good interpersonal and negotiation skills
• Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered
• Good problem-solving skills
• Adaptable, high-energy levels and desire to help others
• Good team player
• Good analytical and problem-solving skills with a view to support changes to processes

Basic Qualifications

• Graduate
• 1 - 3.5 years of relevant experience in administrative roles preferably in retail banking
• Experience in delivery of customer service

WEALTH MANAGEMENT
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
MARCUS BY GOLDMAN SACHS
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2025. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity