Job Description

Customer Interaction:

Handling inbound or outbound calls from customers, providing support, resolving issues, or delivering information.

Problem Resolution:

Assisting customers by troubleshooting issues, answering queries, and resolving complaints, all while maintaining a professional tone.

Product Knowledge:

Having in-depth knowledge of the company's products, services, and policies to provide accurate information and help customers effectively.

Data Entry & Documentation:

Updating customer information and logging calls or interactions in the system, making sure all details are recorded for follow-up or future reference.

Sales or Up-selling (if applicable):

In some voice process roles, there may be an expectation to cross-sell or upsell products/services during calls, depending on the company's needs.

Performance Metrics:

Meeting targets related to call resolution time, customer satisfaction scores, and other KPIs (Key Performance Indicators).
Skills Required:

Communication Skills:

Clear, concise communication with a focus on active listening and understanding the customer's needs.

Problem-Solving:

The ability to think on your feet and resolve issues efficiently.

Patience and Empathy:

Remaining calm under pressure, especially when dealing with frustrated customers.

Multitasking:

Managing calls while using a computer to update records or check information.
Types of Voice Processes:

Inbound Process:

Dealing with incoming calls from customers for inquiries, support, or troubleshooting.

Outbound Process:

Making calls to customers for surveys, sales, promotions, or service follow-ups.
Job Types: Full-time, Part-time, Volunteer

Pay: Up to ?22,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift Morning shift Rotational shift
Supplemental Pay:

Joining bonus Performance bonus Quarterly bonus Yearly bonus
Work Location: In person

Speak with the employer

+91 8939854597