Job Description

WE ARE HIRING A CUSTOMER CARE EXECUTIVE.
Job Title: Customer Care Executive
Location: Surat
Job Type: Full-time
Experience Level: 1 to 2 year
Salary: 15k to 20k
:
We are seeking a dedicated and customer-focused Customer Care Executive to join our team. The successful candidate will be the primary point of contact for our customers, responsible for ensuring an excellent customer experience through effective communication and problem-solving.
Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information regarding products and services to customers.
• Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Maintain up-to-date knowledge of company products, services, and policies.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with internal teams to address customer needs and follow up on any outstanding issues.
• Assist customers with the onboarding process and provide necessary guidance.
• Identify opportunities to enhance customer experience and suggest improvements.
• Ensure all interactions meet the company\'s quality standards and compliance requirements.
• Handle high volumes of customer interactions in a fast-paced environment while maintaining professionalism.