Job Description

We Are Hiring Customer Relationship Manager (CRM) In Ahmedabad.Job Title: Customer Relationship Manager xe2x80x93 JewelleryLocation: [Insert Location]Department: Sales / Customer ServiceExperience: 2xe2x80x935 years (Jewellery or Retail preferred)Reports to: Store Manager / Sales HeadKey Responsibilities:Develop and maintain strong relationships with new and existing customers.Provide personalized service to clients, understanding their preferences and purchase history.Handle customer inquiries, concerns, and feedback with professionalism and empathy.Maintain and update the customer database (CRM software).Coordinate with the sales and design teams to ensure customer requirements are met.Organize and follow up on client appointments, product viewings, and special events.Monitor customer satisfaction and work to improve service standards.Support in achieving monthly and annual sales and service targets.Resolve issues promptly to maintain customer loyalty.Promote new collections, offers, and services to key clients.Qualifications:Bachelorxe2x80x99s degree in Business, Marketing, or related field.Experience in luxury retail or jewellery industry preferred.Excellent communication and interpersonal skills.Strong understanding of customer behavior and relationship building.Proficiency in CRM tools and Microsoft Office.

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