Job Description

JOB DESCRIPTION
Job -Title Style Advisor
Department Retail
Reports to Store Manager/Team Leader
JOB PURPOSE:
To maximize every sales opportunity, for the store and across all other channels, by delivering exceptional
customer service, upholding outstanding store standards through demonstrating Asian Paints values, and
ensuring compliance with operational processes, to ensure every customer experience is tailored and
memorable.
QUALIFICATION:
Management Degree in Sales & Marketing will be preferred
Graduation is mandatory to be applicable for this role
Software Proficiency:
MS Office (Word, Excel and PowerPoint)
KEY BEHAVIOURS AND DESIRABLE CHARACTERISTICS:
? Sales and target driven
? Natural conversationalist
? Results oriented
? Flexible, adaptable approach
? Exceptional customer service with a customer-centric approach
? Positive, pro-active and energetic with a sense of urgency when necessary
? Open to learning, training and development opportunities, with a 'can-do' attitude
COMPETENCIES REQUIRED:
Selling and Outstanding Customer Service
? Has awareness of individual and branch targets and sales performances
? Treats the customer as the primary focus at all times and is prepared to go out of their way to meet the
customers' unique style needs and override any objection through tailored, appropriate questioning and
observations
? Understands that the customer is key: able to adjust selling style to adapt to different customer types
through understanding and reacting to body language to recognise buying signals
? Achieve maximum sales and deliver on outstanding customer experiences through promoting an
inviting and welcoming atmosphere; exceed customer expectations through every individual interaction
and ensure customers leave wanting to repeat the experience
? Actively greet, assist and sell in a professional and passionate manner through taking full advantage of
all selling opportunities with the aim of building multiple sales and supporting key KPI'S
? Has extensive product knowledge in order to confidently offer bespoke, professional advice and
communicate best sellers as part of the selling process
? Build customer loyalty through promoting and offering our Together scheme and booking in numerous
customer appointments; leverage and champion this scheme to drive relationships, sale volume and
contribute to the store's customer base and Individual targets

Skills Required