Job Description

We are hiring a Customer Support Executive in Ahmedabad.
- Customer Support Executive
Location: Ahmedabad
Experience: 0-1 year (Freshers welcome)
Education: Graduate in any discipline
Languages Required: Hindi, English, Gujarati
Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely and professional manner.
• Handle complaints effectively, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Record customer interactions, process accounts, and file documents accurately.
• Collaborate with other departments to resolve complex customer issues.
• Support e-commerce / e-pharmacy-related customer interactions (preferred).

Requirements:

• Graduate in any discipline.
• Freshers (0-1 year) with good communication skills are encouraged to apply.
• Proficiency in Hindi, English, and Gujarati is mandatory.
• Excellent communication and interpersonal skills.
• Basic computer knowledge (MS Office; CRM software knowledge is an advantage).
• Ability to remain patient, empathetic, and calm under pressure.
• Willingness to work on weekends if required.

Skills Required