Job Description

Job Title: Customer Service Executive
Location: Greenfield, Gandhinagar
Education : Any graduate
Employment Type: Full-time
Key Responsibilities:

• Handle incoming calls, emails, and walk-in customer queries in a professional and courteous manner.
• Provide accurate information regarding products, services, pricing, and policies.
• Resolve customer complaints and issues effectively within defined timelines.
• Maintain customer records, update databases, and ensure proper documentation.
• Coordinate with internal teams (sales, accounts, logistics, etc.) for smooth customer service.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Support the sales/operations team with client-related requirements when necessary.
• Prepare and maintain daily/weekly reports on customer interactions and feedback.
• Ensure compliance with company policies, quality standards, and customer service protocols.

Skills Required