Job Description

We are hiring a CRM Executive in Ahmedabad.
: CRM Executive
(Only Female Can Apply)
Location: Science City, Ahmedabad
Position: CRM Executive
Department: Sales & Customer Service
Reporting to: Store Manager / Operations Head
Job time 10 to 8.30
Salary: Up to 18k
Qualification: Any Graduation
Age criteria: 22 yeras to 35 years
? Key Responsibilities:
? Customer Data & Records
Collect and update customer information in the CRM system (purchase history, preferences, birthdays, anniversaries).
Maintain a clean and organized customer database.
? Follow-ups & Engagement
Conduct timely follow-up calls/messages for inquiries, walk-ins, and past customers.
Send greetings and promotional messages during birthdays, anniversaries, and festivals.
? Sales Support & Lead Management
Track leads from walk-ins, referrals, and online sources.
Assign leads to sales staff and monitor follow-up actions.
Coordinate between customers and sales executives for appointments and showroom visits.
? Loyalty & Retention
Encourage enrolment into loyalty or referral programs.
Manage feedback collection and ensure customer satisfaction post-purchase.
Identify VIP and high-value customers for special previews or offers.
? Marketing Coordination
Coordinate with marketing for WhatsApp, SMS, and email campaigns.
Share promotional offers and new collections with customer segments.
Track responses and report campaign effectiveness.
? Complaint Handling
Address customer complaints and ensure timely resolutions.
Escalate unresolved issues to store management if needed.
Maintain logs of complaints and actions taken.
? Reporting
Prepare weekly/monthly reports on follow-ups, repeat visits, customer feedback, and retention rates.
Share insights with store leadership for strategic planning.

Skills Required