Job Description

Key Responsibilities:

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Purpose of the Role To gather customer requirements create high level designs in their area of specialization for medium complexity projects and validate directly with external customers to ensure high quality customer experience Key Responsibilities Project Responsibilities Demonstrated experience in understanding and navigating the B2B sales process including lead generation negotiation and closing deals Proven ability to facilitate workshops engaging senior stakeholders and effectively addressing and solving complex problems through collaborative methods Expertise in mapping current processes as is and designing improved processes to be including the creation of detailed journey maps and service blueprints Strong skills in conceptualizing and articulating a clear vision for service and product offerings ensuring alignment with business goals and customer needs Ability to translate detailed journey maps into high level features and requirements working closely with Product Managers and Tech Leads to develop comprehensive roadmaps Practical experience with Salesforce understanding its capabilities and how it can be leveraged to enhance service design and delivery Familiarity with Agile and Lean methodologies with experience applying these approaches to service design projects Skilled in conducting user research and usability testing to gather insights and validate design decisions Strong stakeholder management skills with the ability to build and maintain relationships with key stakeholders across different levels of the organization Excellent communication and presentation skills capable of clearly conveying complex ideas and solutions to diverse audiences

Preferred Skills:

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Foundational->Service Management->Service Design