Job Description

Department:

Service Warranty

Location:

Major Dhyanchand nagar , Delhi Road

Key Responsibilities:

Supervise end-to-end warranty claim process for all vehicles and spare parts. Check diagnosis reports, videos, photos, and job cards before claim submission. Ensure all documents are accurate as per Honda warranty policies. Coordinate with Head Technician for correct defect codes and descriptions. Maintain record of all submitted, approved, and rejected claims. Follow up with Honda for claim approvals or pending cases. Train technicians and service staff on correct warranty procedures. Monitor parts return processes and ensure timely dispatch of warranty parts. Maintain MIS reports of warranty claims for management review. Reduce claim rejection rate by improving documentation quality. Attend monthly online/offline warranty meetings or trainings by Honda.

Required Skills & Qualifications:

Minimum 2-3 years' experience in warranty handling (preferably automobile sector). Strong knowledge of Honda warranty policies & DMS/JMD software. Good communication and coordination skills. Detail-oriented and strong documentation ability. Basic knowledge of Excel and report preparation. Ability to train and guide junior staff.
Job Types: Full-time, Permanent

Work Location: In person