Job Description

Do you want to help solve the world's most pressing challenges
Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution



This position will provide warranty administration and warranty related inquiry assistance to internal AGCO departments such as: Field Aftersales, Technical Support, Supplier Recovery, Marketing, Extended Service or Maintenance package suppliers and Corporate Accounting. In addition, this position will provide process support to the global warranty team as assigned

Your Impact

As a warranty specialist, you will process warranty claims for AGCO products from global dealer distributors within the designated warranty claim cycle time. Manage warranty claims by verifying and validating the details and eligibility against AGCO's warranty terms. Work closely with the internal customer service team and cross-functional teams to address and resolve any escalated warranty concerns. Collaborate with the field technical team to understand product issues and determine claim validity. Stay updated on AGCO's warranty policy and procedure changes and ensure compliance. Identify opportunities to improve the warranty claims process and enhance customer satisfaction.

Your Experience and Qualifications

Experience - 4-6 years relevant experience in Auto, Off Highway - Agriculture and Construction equipment and working in a B2B, B2C or OEM - Dealer / Distributor-Dealer / Customer industry. Software skills - Salesforce, CRM, Warranty administration systems, Outlook, Excel and PowerPoint, basics of tableau Good knowledge and ability to read and understand Product Support Programs, product specifications, technical manuals, and parts manuals. Familiarity with machine components and their functions Able to analyze machine component failures and demonstrate a good understanding of root cause analysis. Excellent written and oral communication skills in English

Your Benefits

GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique! ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential. POSITIVE IMPACT - Make it personal and help us feed the world. INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm. MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option...

Join us as we bring agriculture into the future and apply now!

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer