Job Description

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.


This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.


We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.


Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

Why

JC

I:

https:/

/www.youtube.com/watch

?v

=

nrbigjbpxkg

A

sia-Pacific

L

i

nkedIn:

https:/

/www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/

?fee

dView=all

C

areer:

The Power Behind Your Mission

O

penBlue:

This is How a Space Comes Alive

Ho

w

w

i

l

l

y

o

u

do

i

t?

Evaluate and approve warranty claims with a value of up to $5k, ensuring compliance with company policies. Process all extended warranty claims accurately and promptly to enhance customer experience. Identify and escalate warranty-related issues to warranty admin 3 or the manager as necessary. Maintain and update the warranty counter to reflect accurate claim statuses. Conduct thorough reviews and analyses of warranty claims to identify trends, potential fraud, and root causes of product issues. Coordinate with engineering, manufacturing, and customer service teams to resolve warranty-related problems efficiently. Train and mentor new team members on warranty processes, systems, and best practices to ensure a knowledgeable team. Maintain accurate documentation of warranty transactions and ensure adherence to legal and regulatory requirements. Prepare detailed presentations and reports for management on warranty performance metrics, trends, and areas for improvement. Participate in continuous improvement initiatives to streamline warranty processes, reduce turnaround times, and enhance overall service quality. Ensure timely follow-up on outstanding warranty claims and customer inquiries, maintaining a high level of customer satisfaction. Monitor warranty claims for compliance with terms and conditions and advise on corrective actions as needed. Assist in the development of training materials and user guides for warranty processes and systems.

What

w

e

loo

k

f

o

r

?

Graduate with 6 years of relevant experience, or a combination of education and experience that demonstrates the required knowledge and skills. Proficiency in SAP, Excel, Word, and Outlook, with strong analytical skills to interpret data effectively. Excellent verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences. Self-motivated and results-oriented, demonstrating a strong sense of urgency in meeting deadlines. Strong time management and organizational skills, with the ability to prioritize tasks in a fast-paced environment. Highly customer-focused, capable of managing conflicting priorities while maintaining a positive customer experience.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity

&

Inclusion Our ded

ication

to diversity a

n

d inclusion starts w

ith

our v

a

lues. W

e

lead with i

n

tegrity a

n

d p

ur

p

o

se, f

o

cusing o

n

the future an

d

aligning w

ith

ou

r

customers' vision for s

u

ccess. Our H

igh-Performance

Culture en

sures

that we h

a

v

e

the be

st

talent that is hi

gh

ly e

n

g

ag

e

d

an

d

eage

r

to innovate. Ou

r

D&I mission e

levates

ea

ch

em

p

l

oye

e

'

s re

sponsibility

to contribute to our culture. It's through t

he

se contributions that we'

ll

dr

ive

the mindsets an

d

beh

a

v

iors

we nee

d

to p

o

w

e

r o

u

r customers' m

issions.

Yo

u

hav

e

the po

wer

. Yo

u

hav

e

th

e

vo

i

ce. Yo

u

hav

e

the culture in yo

u

r h

and

s.