The Warranty Manager will be responsible for managing the entire warranty process for Tata Motors Commercial Vehicles at the dealership level. This includes accurate warranty claim processing, timely submission to Tata Motors, regular follow-ups for claim approvals, and maintaining compliance with OEM warranty guidelines. The role ensures minimal rejections and smooth coordination between service operations, parts department, and the OEM.
Key Responsibilities:
Warranty Processing & Submission:
Register, document, and submit warranty claims to Tata Motors Ltd. as per OEM policies.
Ensure completeness and accuracy of job cards, repair orders, and warranty forms.
Maintain daily logs and tracking of submitted and pending claims.
OEM Coordination:
Liaise with Tata Motors warranty department for claim approvals, rejections, and clarifications.
Stay updated on Tata Motors' latest warranty guidelines, circulars, and changes.
Compliance & Audit:
Ensure adherence to all Tata Motors warranty norms and audit protocols.
Prepare for and coordinate warranty audits conducted by Tata Motors.
Cost Control:
Analyze claim trends and rejection patterns to reduce warranty losses.
Identify repeat or non-compliant issues and support preventive actions with the service team.
Team Collaboration:
Work closely with service advisors, technicians, and parts department for proper documentation and job card closure.
Train and guide service team on proper warranty procedures and documentation.
Reporting & Documentation:
Maintain detailed records of all claims - approved, rejected, and pending.
Generate regular MIS reports for management review.
Key Skills & Competencies:
In-depth knowledge of automobile warranty systems and processes
Familiarity with Tata Motors warranty policies (preferred)
Strong attention to detail and documentation skills
Analytical mindset for claim analysis and cost control
Proficiency in DMS (Dealer Management System), preferably TATA's DMS platform
Excellent communication and coordination skills
Ability to work under deadlines and handle pressure situations
Educational Qualifications:
Diploma / Degree in Automobile / Mechanical Engineering or related field
Certification or training in Warranty Management (preferred)
Experience:
Minimum 3-5 years of experience in automobile dealership service or warranty operations
Prior experience with Tata Motors Commercial Vehicle dealership is a strong advantage
Compensation:
As per industry standards and candidate experience
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Ability to commute/relocate:
C B Ganj, Bareilly, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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