Job Description

Absolutely! Here's the Warranty Manager - Automobile Industry job description formatted in bullet points for easier readability:

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Job Summary:

Manage and oversee all warranty-related operations.
Ensure accurate claim submissions and maximize reimbursements from OEMs.
Maintain compliance with manufacturer warranty guidelines.
Improve process efficiency and enhance customer satisfaction.
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Key Responsibilities:

# Warranty Operations:

Review and process all warranty claims in a timely manner.
Validate repair orders and ensure alignment with OEM warranty policies.
Track claim status and resolve pending or rejected claims.
# Compliance & Documentation:

Maintain accurate and complete documentation for all claims.
Ensure adherence to OEM warranty rules and audit standards.
Stay updated with new warranty policies and ensure implementation.
# Financial & Performance Management:

Monitor reimbursement trends and optimize claim recovery.
Minimize claim rejections through improved verification processes.
Generate reports on claim volume, rejection reasons, and financial recovery.
# Coordination & Collaboration:

Work closely with service advisors, technicians, and parts teams.
Coordinate with OEM auditors and ensure smooth audit closures.
Provide feedback on recurring warranty issues to technical teams.
# Training & Development:

Train service staff on proper documentation and claim procedures.
Conduct regular sessions on updated OEM warranty guidelines.
# Customer Satisfaction:

Resolve customer complaints related to warranty decisions.
Assist service advisors in explaining warranty coverage to customers.
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Qualifications & Experience:

Bachelor's degree in Automobile/Mechanical Engineering or Business Administration.
5-8 years of experience in automotive warranty or after-sales operations.
Experience with OEM warranty systems and Dealer Management Systems (DMS).
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Skills Required:

In-depth knowledge of automotive warranty policies and procedures.
Strong analytical and documentation skills.
Proficiency in DMS and warranty claim software (e.g., SAP, CDK).
Excellent communication and coordination abilities.
Strong problem-solving and decision-making skills.
Good negotiation and audit handling skills.
High attention to detail and compliance focus.
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Key Performance Indicators (KPIs):

Warranty claim approval rate.
Reduction in warranty rejections.
Claim processing turnaround time.
Reimbursement amount per claim.
Audit compliance score.
Customer satisfaction rating (warranty-related issues).
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Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month