Job Description

Short Description

Warranty Manager's role is crucial for early analysis of failed parts/claims. OEM desires the early arrival of failed parts along with proper claim details, tag, and in proper condition by authorized transport. This is to be managed by Warranty Manager who would be responsible for Business Unit's warranty claim processing. Post arrival the claim settlement is also dependent on Joint Investigation done with Quality and R&D. The findings have to be properly documented and recurrence prevention/cut-off has to be implemented.

Key Responsibilities

P - Productivity: Improve the productivity of delivery of Service to customer through Dealership.

Q - Quality: Ensure all parts are properly analyzed and all right stakeholders get quality feedback

C - Cost: Reduce cost impact on Hero

D - Delivery: Response to be quick for customer by ensuring fast warranty management system

Skills Information

Electrical and Electronics of eV vehicle

Basic Finance and integration with Technology

Failed part analysis

Printed Circuit Board Supplier/ vendor handling experience

Joint Investigation Report formulation

SAP and DMS flow and integration

Transportation route development for safe arrival of warranty parts at OEM and/or settlement by alternate route

Fast courier system and settlement system for urgent analysis parts

Education

Relevant Experience

B.E. / B.Tech. with 5 Years + Work Experience

In Automobile/EV After sale and Service (2-wheeler, 4-wheeler)

Warranty Experience is a must.

Certification