The Warranty & Claim Manager is responsible for managing and administering all warranty-related activities in the workshop. This includes processing claims to the manufacturer, ensuring compliance with OEM warranty policies, monitoring parts replacement under warranty, maintaining accurate documentation, and maximizing warranty reimbursement for the dealership.
Key Responsibilities:1. Warranty Administration
Ensure all warranty repairs are properly documented, justified, and submitted to the manufacturer within the prescribed timelines.
Verify the correctness of job cards, repair orders, and parts used for warranty claims.
Check labor operations, flat-rate times, and causal part details as per manufacturer guidelines.
Maintain updated knowledge of OEM warranty policies, procedures, and coverage.
Process warranty claims through the OEM online portal or DMS (Dealer Management System).
2. Claim Management
Track and monitor all submitted claims until settlement.
Handle rejections, resubmissions, and disputes with the manufacturer's warranty auditor or area service manager.
Ensure 100% recovery of eligible warranty amounts.
Maintain claim logs and records for audit and reporting purposes.
3. Coordination & Compliance
Liaise with service advisors, workshop supervisors, and parts department for accurate claim processing.
Coordinate with OEM field engineers during warranty audits and claim inspections.
Ensure proper tagging and storage of replaced parts under warranty for OEM inspection.
Ensure compliance with company and OEM standards in warranty claim handling.
4. Analysis & Reporting
Prepare monthly reports on warranty claim status, rejection trends, and recovery percentages.
Identify repeated failures and communicate with technical teams for root cause analysis.
Monitor warranty expenditure, cost recovery, and claim turnaround time.
5. Training & Development
Train service staff on correct documentation and claim procedures.
Keep the team updated with the latest manufacturer warranty bulletins and circulars.
Key Skills Required:
Strong knowledge of automobile systems and warranty claim processes.
Proficiency in OEM DMS / ERP systems (e.g., Tata DMS, Autoline, etc.).
Excellent communication and coordination skills.
Attention to detail and strong analytical ability.
Knowledge of MS Office (Excel, Word, PowerPoint).
Qualification & Experience:
Education:
Diploma / B.Tech in Automobile or Mechanical Engineering.
Experience:
3-7 years of experience in automobile service, with at least 2 years in warranty or claim handling.
Preferred:
Experience with a passenger vehicle dealership or OEM-authorized workshop.
Key Performance Indicators (KPIs):
Warranty recovery percentage vs. submission.
Claim rejection rate.
Claim submission turnaround time.
OEM audit compliance score.
Accuracy and completeness of documentation.
Job Type: Full-time
Pay: ₹8,086.00 - ₹41,386.99 per month
Benefits:
Cell phone reimbursement
Life insurance
Provident Fund
Work Location: In person
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