Job Description

Position Title: Automobile Warranty Incharge

Job Overview:

The Automobile Warranty Incharge is responsible for managing the warranty claims process for automotive products and services, ensuring compliance with warranty terms, maintaining accurate records, and liaising between customers, service departments, and manufacturers. This role ensures efficient resolution of warranty claims and supports customer satisfaction through timely processing and effective communication.

Key Responsibilities:

Warranty Claims Management:

Review and process warranty claims for customers, ensuring accuracy and compliance with company policies and manufacturer guidelines. Evaluate and validate warranty claims based on the condition of the automobile and its parts, and determine eligibility. Coordinate with service departments to ensure proper documentation, including repair reports, parts involved, and labor costs, for warranty claims.

Customer Interaction:

Act as the main point of contact for customers regarding warranty claims and issues, providing clear communication on the status and outcome of claims. Address and resolve customer concerns related to warranty coverage and ensure customer satisfaction.

Documentation and Reporting:

Maintain organized records of all warranty claims, including claim details, approvals, denials, and correspondence. Prepare and submit regular reports on warranty claims data, including trends, cost analysis, and any areas of concern or improvement. Ensure proper filing and documentation to meet internal and external audit requirements.

Collaboration with Manufacturers and Suppliers:

Work closely with vehicle manufacturers and parts suppliers to ensure that warranty guidelines are being followed and to stay updated on any policy or procedure changes. Escalate complex or unresolved warranty issues to the manufacturer or senior management as necessary.

Warranty Compliance:

Ensure adherence to warranty policies and procedures to avoid errors and ensure compliance with legal and contractual obligations. Monitor warranty claims for potential fraud or misuse and escalate any suspicious activities.

Training and Guidance:

Provide guidance and support to service staff and other team members regarding warranty procedures and best practices. Train new employees on warranty claim processes, system updates, and customer handling.

Continuous Improvement:

Analyze warranty claim trends and data to identify areas for improvement in processes or customer service. Recommend and implement improvements to reduce warranty-related costs and enhance operational efficiency.

Inventory Management:

Ensure that any parts involved in warranty claims are properly documented and accounted for, minimizing loss or misuse.

Customer Follow-up:

Perform follow-ups with customers after the claim resolution to ensure satisfaction and gather feedback for service improvement.

Required Qualifications:

Proven experience in warranty claims management within the automotive industry or a similar role. Strong knowledge of automobile parts, services, and warranty policies. Excellent communication and customer service skills. Detail-oriented with strong organizational skills. Ability to work independently and collaboratively in a team environment. Proficiency in relevant software (e.g., warranty management systems, MS Office).
Interested candidates can share your resume to

7994452211 or hre@ssmahindra.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: Remote