to lead the Tata Motors Commercial Vehicle (CV) warranty and AMC claims process. The ideal candidate will ensure efficient claims handling, compliance with company standards, and team excellence in performance and service delivery.
Key Responsibilities
Manage
AMC and Warranty claims processing
in line with Tata Motors' guidelines.
Set and monitor timelines and KPIs for deliverables to ensure top performance.
Lead and facilitate
daily team meetings
and regular governance reviews (internal & external).
Define team priorities and allocate resources effectively based on capacity.
Develop and implement new strategies to support evolving business needs.
Oversee
resource utilization, productivity, and process quality
.
Build and maintain a
collaborative, innovative, and high-performing
team culture.
Motivate and guide the team through challenging situations while upholding morale.
Maintain
quality assurance standards
and compliance across all processes.
Establish and review both
team and individual goals
to ensure consistent service delivery
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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