The Warranty Coordinator is responsible for managing all aspects of warranty claims, documentation, and processing at the Honda BigWing two-wheeler service center in Maradu. This role ensures accurate submission of claims to Honda, timely approvals, proper documentation, and compliance with Honda's warranty policies and guidelines.
Key Responsibilities:
Warranty Claim Management:
Review service job cards and assess eligibility for warranty.
Prepare and submit accurate warranty claims through Honda's DMS/online portal.
Monitor the status of submitted claims and follow up for approvals or rejections.
Documentation & Reporting:
Maintain proper records of all warranty claims, approvals, and rejections.
File warranty parts as per Honda's guidelines for audit and inspection.
Generate daily/weekly/monthly reports on warranty activities and claim status.
Compliance & Policy Adherence:
Ensure all warranty claims comply with Honda BigWing's warranty policies and SOPs.
Stay updated with policy changes and communicate the same to relevant service staff.
Participate in audits and ensure readiness for manufacturer inspections.
Coordination:
Coordinate with the technical team for root cause analysis of failures.
Liaise with Honda warranty representatives for clarifications, disputes, or approvals.
Support service advisors and technicians in identifying warranty-eligible parts and repairs.
Requirements:
Education:
Diploma / ITI / Graduate in Automobile or Mechanical Engineering (preferred)
Experience:
1-3 years in a similar role within a two-wheeler or automobile dealership
Skills:
Strong understanding of two-wheeler service operations
Familiarity with Honda DMS systems and warranty claim procedures
Good communication and coordination skills
Proficiency in MS Excel and reporting tools
High attention to detail and accuracy in documentation
Job Type: Full-time
Pay: ₹17,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Experience:
Automobile service: 1 year (Required)
Work Location: In person
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