Job Description

Job Title: Warranty Executive
Department: Service/Aftersales
Job Summary:
The Warranty Executive is responsible for managing and administering warranty claims, ensuring compliance with manufacturer policies and procedures, and providing excellent customer service.
**Key Responsibilities:]
Warranty Claims Processing
Review and process warranty claims submitted by service technicians.
Verify claim eligibility, accuracy, and completeness.
Ensure claims are processed in accordance with manufacturer guidelines.
Warranty Policy Interpretation
Interpret and communicate warranty policies to service staff, customers, and dealers.
Provide guidance on warranty coverage, limitations, and exclusions.
Data Management
Maintain accurate records of warranty claims, including documentation and billing information.
Monitor and analyze warranty claim trends.
Customer Service
Address customer concerns and resolve warranty-related issues promptly.
Ensure customer satisfaction and provide excellent service.
Manufacturer Liaison
Communicate with manufacturers regarding warranty disputes, updates, or changes.
Obtain necessary approvals for warranty claims.
Training and Support
Train service staff on warranty procedures and policies.
Provide technical support for warranty-related issues.
Audit and Compliance
Conduct regular audits to ensure warranty claim accuracy and compliance.
Implement corrective actions to address any discrepancies.
Reporting and Analysis
Generate reports on warranty claims, trends, and costs.
Analyze data to identify areas for improvement.
JOB APPLY
CONTACT - NAMRATA - 9109999660