Job Description

Warranty Assessor

Roles & Responsibilities:

Main duty is to succeed at the following tasks:

Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims Administer the necessary documentation to support the claims Write, share and circulate data to the relevant recipients when required Liaise with relevant parties on Case Histories, trends and analysis Liaise with Team Leader in case of uncertainties in line with the Escalation Process Assess claims and authorizations in line with KPIs described in SLA

Competencies - Knowledge & Skills:

Knowledge of warranty terms and rules Knowledge of Warranty policy and procedures Knowledge of technical aspects Knowledge of diagnosis operations (both mechanical and electronic) Knowledge of technical support material (tech manuals, Service News, Campaigns)

Experience:

Preferably have warranty and technical experience from within a retailer environment Alternatively at least 2 years Aftersales automotive retailer experience

Qualification:

University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area

Language:

Fluent in local market language and advanced English (written and spoken) is mandatory. Additional language will be a plus.