Job Description

Key Responsibilities:

Coordinate order dispatches between warehouse, logistics partners, and customers. Track daily shipments and proactively update customers and distributors on delivery status. Handle customer and distributor queries related to order tracking, delivery timelines, or returns. Assist with order processing, documentation, and invoicing. Maintain accurate dispatch and stock records in Excel or ERP systems. Support warehouse and logistics teams to ensure smooth flow of goods. Communicate effectively with transporters and third-party logistics partners. Follow up on pending deliveries, delayed shipments, or replacements. Share daily and weekly dispatch reports and MIS updates with management. Ensure timely resolution of customer complaints and maintain high service standards.

Requirements:

Bachelor's degree (any discipline - Supply Chain, Commerce, or Business preferred). Freshers or up to 1 year of experience in supply chain, logistics coordination, or customer support. Strong communication and follow-up skills. Good working knowledge of MS Excel / Google Sheets. Excellent coordination and problem-solving ability. Customer-first attitude with attention to detail. Willingness to learn and grow in supply chain and operations management.

What We Offer:

Opportunity to start your career in supply chain and customer experience with a fast-growing FMCG brand. Practical exposure to logistics, dispatch, and customer coordination. Supportive work culture with learning and growth opportunities. Fast-paced, dynamic environment with cross-functional collaboration.
Job Types: Full-time, Permanent

Pay: ?9,969.41 - ?30,418.91 per month

Work Location: In person