Agira Hotels, a leading player in the hospitality industry, is looking for an experienced and customer-focused
Front Office Manager
to join our team at our Bangalore property. The Front Office Manager will be responsible for overseeing the front desk operations, ensuring excellent guest experiences, and managing front office staff to uphold the highest hospitality standards.
Key Responsibilities
:
Supervise and manage day-to-day operations of the front desk, concierge, and guest services.
Ensure smooth check-in and check-out procedures while maintaining efficient communication with housekeeping and other departments.
Handle guest queries, concerns, and special requests, providing exceptional customer service to enhance guest satisfaction.
Train, mentor, and schedule front office staff, including receptionists and bellhops.
Ensure all front desk staff adhere to hotel policies and procedures.
Monitor occupancy rates, room availability, and collaborate with the sales department to maximize room revenue.
Manage guest feedback, including online reviews, and respond professionally to ensure guest loyalty.
Maintain up-to-date knowledge of hotel policies, services, and promotions to communicate effectively with guests.
Prepare and present regular reports on front desk operations, guest satisfaction, and revenue.
Manage billing and guest folios to ensure accurate and timely financial transactions.
Experience
:
Minimum of 1-3 years of front office management or supervisory
Familiarity with hotel management software (e.g., Opera, PMS systems) and basic accounting procedures.
Fluent in English; knowledge of additional languages is a plus.
Ability to work under pressure, handle multiple tasks, and manage a busy front desk environment.
Benefits
:
Competitive salary based on experience.
Opportunities for career growth and development within the Agira Hotels network.
Employee discounts on hotel stays and services.
Health insurance and other employee benefits.
Agira Hotels
is committed to providing our guests with an unforgettable experience. We are looking for a passionate and motivated Front Office Manager to be the face of our hotel and ensure smooth and pleasant experiences for all guests. If you are ready to take the next step in your hospitality career, we encourage you to apply!
How to Apply
:
Interested candidates can send their resume and cover letter to