Job Description

Key Responsibilities:

Patient Counseling & Support:

Counsel patients and their attendants regarding the diagnosis, available treatment options, and expected outcomes. Explain treatment procedures, duration of stay, and post-treatment care in an understandable manner. Offer emotional support to patients and families during stressful medical situations.

Treatment & Cost Explanation:

Clearly explain the estimated cost of treatment, package details, inclusions/exclusions, and payment options. Coordinate with billing and TPA departments for cost approvals and insurance-related queries. Ensure patients understand the financial implications before initiating treatment.

Coordination with Medical Team:

Liaise between patients, doctors, and nursing staff to ensure clarity and smooth communication. Arrange doctor consultations and clarify doubts raised by patients or their families.

Admission & Discharge Support:

Guide patients through the admission process, documentation, and consent forms. During discharge, explain follow-up visits, medication schedules, and further care instructions.

Patient Feedback & Relationship Management:

Collect and document patient feedback to assess satisfaction levels. Address minor grievances and escalate major issues to the concerned department for resolution.

Record Keeping & Reporting:

Maintain counseling records, cost discussions, and patient communication logs. Prepare daily or weekly counseling reports for management review.

Qualifications & Experience:

Educational Qualification:

Bachelor's or Master's Degree in Psychology / Social Work / Hospital Administration / Nursing or related field.

Experience:

2-5 years of experience in patient counseling or front office role in a hospital.

Skills Required:

Excellent communication and interpersonal skills Compassionate and patient-centered approach Knowledge of hospital services, treatment procedures, and billing systems Fluency in English and local language

Key Attributes:

Empathetic and approachable personality Ability to handle emotional situations calmly Good organizational and coordination skills Ethical and professional behavior at all times
phone: 9750972999

mail : hr@abiramihospital.com

Job Type: Full-time

Pay: ₹10,041.34 - ₹30,346.75 per month

Work Location: In person