Job Description

Responsibilities

The successful applicant will responsible for using instructional design methodologies and functional best practices to design and develop end user content for system such as SAP, Oracle, and other Legacy systems to support the global effort to ensure that employees are self-served with content that is well utilised.

1) Work with Subject Matter Experts, application owners and key stakeholder to drive content deployment for each programme/application

2) Create quality user content for programme/application to ensure that a high adoption rate is maintained

3) Work with the Change Adoption Team to:

Align content with business requirements

Review the content, feedback to drive adoption rate of the application

4) Work with GPS to identify user pain point themes which can then be addressed via better content, content placement and content accuracy.

Tools and Content Maintenance:

Assist in the creation and on-going maintenance of the existing content for HR application

Ensure that tool set is current with any updates from the vendor(s).

2) Content Development:

Collaborate with Subject Matter Experts (SMEs), application owners and key stakeholders across different regions to design and develop learning objects for multiple channels including instructor-led, virtual classroom, web-based training to ensure that application adoption rate is maintained at a high level

Leverage adult learning models in the execution of content design and when developing activities for the global user base

Use leading instructional design tools to develop engaging, reusable learning objects

Manage assigned work against defined project timelines; reporting progress periodically to Change Adoption team and/or other stakeholders

Identify opportunities and develop approaches to continuously improve the quality of content and instructional design

Serve as peer quality reviewer for fellow instructional designers, SMEs or other content contributors

Work with local teams to adopt methods and processes for developing user relevant content

3) Content Delivery:

Work with SMEs and key stakeholders to ensure that content has undergone proper review process

Transit new / updated content to production environment

Assist in the administration tasks related to existing in-house learning management and learning content management systems (Saba, future SuccessFactors Learning module, etc)

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association

Key Stakeholders

• HR Service Delivery Design Lead, Transformation Office Lead, Programme Manager, Product Owner, Vendor and the rest of the HR Service Delivery Modernisation team
• HR for HR, Country Heads of HR, HRBPs, CoE Leads, HR COO team
• Internal communications team, Corporate Communications team, Subject Matter Expert employees
• Key Functional Partners: ITO, Finance, Compliance, Legal and Risk

Other Responsibilities

1) Work with platform and project owners to produce formatted training materials to ensure quality, consistency and accuracy

2) Work closely with key stakeholders, programme and project managers to regularly update project and communicate any training plans and the status of execution

3) Ensure the Bridge website for specific project/ platform is updated and aligned to the Training, Learning and Adoption plan and the Change and Engagement plan; this includes monitoring and responding to user comments/ feedback

4) Work with the Change and Engagement Managers to plan and time training-related broadcast messages, blogs, events and announcements.

5) Work with local training coordinators or resources to ensure that logistics for any training activities / events are considered

Role Specific Technical Competencies

Ability to learn various HR platforms functionality so as to develop WalkMe content that will work consistently -
Core

Strong understanding of WalkMe functionalities including its limitations -
Advanced

Ability to propose and apply fit-for-purpose WalkMe solutions -
Advanced

Ability to use WalkMe insights and metrics to evaluate performance of WalkMe assets deployed in production -
Advanced

Strong understanding and application of WalkMe design principles -
Core

Our Ideal Candidate

Experience and qualification in Adult Education, Instructional Design, Instructional Technologies or similar program

2) Experience in learning design, content development, content deployment and evaluation for business and or international audiences

3) Proficiency in Microsoft Word, PowerPoint and Excel

4) Experience working with at least one or more of the following enterprise tools (i.e.SAP Enable Now, WalkMe, SAP Workforce Performance Builder, Ancile uPerform or Infopak)

5) Exposure or related work experience with an ERP system (i.e. SAP, Oracle, etc.)

6) Experience managing a project and facilitating meetings and working sessions to review and confirm the content

7) Excellent interpersonal skills, team-oriented approach and ability to establish rapport quickly and collaborate effectively with all employee levels

8) Excellent communication skills: written, presentation and speaking

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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