Job Description

We are looking for a diligent and energetic Personal Loan Collection Executive to join our telecalling team. The ideal candidate will be responsible for collecting overdue payments from personal loan borrowers through telecalling. The role requires effective communication, strong negotiation skills, and the ability to handle sensitive financial conversations professionally while achieving collection targets.

Key Responsibilities:

Telecalling for Loan Collection:

Conduct outbound calls to customers with overdue personal loan payments.

Remind borrowers of their outstanding dues, inform them about the payment options, and request timely repayment.

Use persuasive techniques to encourage customers to pay on time and explain consequences of non-payment.

Customer Follow-Up:

Follow up with customers who have missed payments, negotiating repayment plans or settlement options where applicable.

Maintain a regular calling schedule for customers in arrears, ensuring all overdue accounts are contacted within company timelines.

Negotiation and Payment Arrangements:

Offer flexible repayment solutions (e.g., restructuring, part payments) based on the customer's financial situation.

Collaborate with customers to arrive at a mutually acceptable repayment plan.

Ensure customers adhere to payment commitments and update the payment status in the system.

Maintain Accurate Records:

Update and maintain accurate records of all customer interactions, payment arrangements, and follow-up actions in the CRM system.

Document all agreements made with customers and escalate unresolved cases to senior team members or supervisors as needed

Job Type: Full-time

Pay: ₹9,463.93 - ₹28,576.52 per month

Application Question(s):

How many years experience you have in collection?
Education:

Bachelor's (Required)
Work Location: In person