who will be responsible for handling customer queries, resolving issues, and ensuring excellent customer satisfaction through calls, emails, or chat support. The ideal candidate should have strong communication skills, patience, and problem-solving abilities.
Key Responsibilities:
Handle incoming customer queries via phone, email, or chat.
Resolve customer complaints efficiently and provide accurate information.
Maintain records of customer interactions in CRM.
Escalate unresolved issues to the appropriate departments.
Ensure high levels of customer satisfaction.
Meet performance targets including response time, resolution rate, and customer feedback scores.
Requirements:
Minimum qualification: Graduate/Undergraduate (as per company requirement).
Prior experience in customer support (preferred but not mandatory for fresher roles).
Excellent verbal and written communication skills in English.
Strong listening and problem-solving skills.
Ability to multitask and work under pressure.
Comfortable with rotational shifts (if applicable).
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹18,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Are you comfortable with 24 7 rotational shift ?
Education:
Bachelor's (Preferred)
Experience:
International voice process: 1 year (Preferred)
Language:
English (Preferred)
Location:
Kolkata, West Bengal (Preferred)
Shift availability:
Night Shift (Preferred)
Work Location: In person
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