Job Description

WALK IN DRIVE - IT Support Executive

Work Location - Thane Office

Interview Location - 3rd Floor, Narayani Building, Ambabai Compound, Off Aarey Road, Goregaon (W),

Mumbai, Pin Code:

400 104

Experience - 1-4 Years

Qualification - Any Graduate

Date - 9th Jan 2026



About Rentokil Initial Hygiene



Rentokil Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.

For more details:

https://www.initial.com/in/

About the Role:

The Senior Executive will be responsible for managing IT infrastructure, ensuring high system uptime, and maintaining ITGC compliance across the region. The role includes device refresh, technical support, application uptime, and driving safety and sustainability initiatives.



The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Ensure IT General Controls (ITGC) compliance across all systems.



Compliance (as per the target) on the remediation dashboard for Windows/Chrome end users



Endpoint Protection, Encryption, and Patching



Oversee operations, upgrades, preventive maintenance, and proactive support of IT infrastructure to maintain uptime



Provide timely support across all enterprise applications, including iCABS, Citrix, Navision, SCP, DSP, and Lead Tracker



Support branch-level UPS/Inverter installations and maintain existing CCTV systems, Pan IndiaKnowledge of Windows and Chrome OS is a must; should be able to troubleshoot



laptops,desktops, chromebook, chromebox, firewall, router,printer etc.



Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail



To work on adhoc projects as per the business requirements.



Acts as a focal point for all IT-related needs & queries for the branches.



Good knowledge of video conferencing, Hangout meet, google drive etc.



To resolve queries as and when required by providing assistance as per defined SLAs.



Service level agreement, vendor management, incident management, problem management and asset management.



Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.



Shall be flexible to report / work and handle multiple offices.



Providing assistance on Windows & chrome OS, setting up Network Printer/Scanner,

Key Result Areas:

Maintain IT infrastructure uptime



Ensure ITGC compliance targets



Resolve tickets within SLA



Support application performance SLA



Ensure network uptime



Complete key technical trainings



Drive certified e-waste disposal



Shall be able to work on adhoc projects as per the business requirements independently.



Individual point of contact for IT for assigned region branches.



Resolving queries by providing quick assistance.



Ability to do root cause analysis and propose solutions from their knowledge and Internet

Competencies (Skills essential to the role):

Technical Proficiency



Problem Solving



Compliance Awareness



Communication & Collaboration



Customer focus



Ability to meet timelines



Ability to do root cause analysis and propose solutions

Educational Qualification / Other Requirement:

Graduate in Information Technology, Computer Science, or related field



1-5 years of experience in IT support and infrastructure management



Knowledge of Google Suite is required.



Strong working knowledge of Windows, Chromebooks, networking, and endpoint security



Familiarity with ITGC compliance, patching, encryption, and device management tools



Interested candidates can share resume on below mentioned email

alfeeya.siddiqui@rentokil-pci.com