Job Description

We are pleased to announce a

walk-in interview

for the role of

Customer Care Executive (Call centre)- Vikhroli

at

Rentokil PCI

, a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a

fast-paced, technology-driven environment

.

Walk-in Interview Details:

Date:

8th Dec 2025

Time:

11:00 AM to 4:00 PM

Venue:

Rentokil PCI , 301, 3rd Floor, L D Building, Mehra Industrial Estate, L. B. S. Marg, Vikhroli West, Mumbai, Maharashtra 400079

Contact

: Prachi Kadam - 8655711372

Shared CV on Email

: prachiv.kadam@rentokil-pci.com

Role -

Executive/Senior Executive - Customer Care

Noted:

Applicants must be comfortable with a third-party payroll.

Salary: 20,000 - 22,000 per month (gross)

Good communication skills are preferred.

Seeking immediate joiners.

Experience: 0 to 1 year (Graduate freshers from the 2024 or 2025 batch are welcome to apply).

About the Role:

The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived. Needs to achieve monthly sales collection targets

Key Result Areas:

Needs to achieve monthly sales collection targets ( >1.5 lakhs per month) Ensure to maintain CRM quality standards in each customer communication. Adhere to the benchmark & SOP prescribed in the training. To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

Attentiveness. Excellent telephone skills Clear communication skills Ability to use positive language. Time management skills and Good Typing speed Good interpersonal skills and ability to work with internal & external team Data Analysis

Requirements

Educational Qualification / Other Requirement:

Any graduate fresher can apply for this role*
Certifications in data entry will be an added advantage*

Requirements

Educational Qualification / Other Requirement:

Graduation Liking for Telesales

Role Type / Key working relationships:

Individual Contributor Internal team External stakeholders

Benefits

What can you expect from RPCI?

+ Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: + Service + Relationships
+ Teamwork
+ Responsibility