Job Description

A waitress is responsible for taking food and beverage orders, delivering food, and ensuring excellent customer service throughout the dining experience. They act as the primary point of contact for guests, manage multiple tasks efficiently, and maintain food safety standards. The role also requires strong interpersonal and problem-solving skills to anticipate and meet guest needs proactively.

They are responsible for ensuring excellent customer service and customer satisfaction from when they greet customers to the moment guests say their final "thank you." Their job duties also include food safety training to guarantee a safe and enjoyable experience.

They're part server, part salesperson, part problem-solver, and part mind-reader--anticipating guest needs before they even arise.

Waitress : Key Duties and Role in Customer Service

1. Greeting and Seating Guests

First impressions count. A warm greeting sets the tone for the entire meal.

Greet customers promptly with a positive attitude Escort customers to appropriate tables based on party size Present menus and explain specials Prepare tables and ensure the dining area is clean and welcoming
2. Taking Orders Accurately

Accurate order-taking ensures smooth kitchen operations and satisfied customers.

Make menu recommendations based on dietary needs or preferences Record special requests or modifications Use information systems or order slips to communicate with kitchen staff Be knowledgeable about alcoholic beverages, particularly in fine dining establishments
3.

Serving Food and Beverages

Serving food involves timing, presentation, and professionalism:

Deliver food and beverage orders efficiently Check in with guests and respond to requests Refill drinks and assist customers as needed Clean tables and maintain a tidy section
4. Managing Payments and Tips

Handling bill payments and transactions is a key part of the role:

Use a cash register or POS system to process payments Handle cash and card transactions accurately Thank guests and invite them to return, promoting long-term customer loyalty
Job Types: Full-time, Permanent, Fresher

Pay: ?13,000.00 - ?15,000.49 per month

Benefits:

Flexible schedule Food provided Health insurance Provident Fund
Work Location: In person