Job Description

1. Guest Service:

Greet guests warmly and escort them to their tables. Present menus, explain daily specials, and assist guests in making food and beverage selections. Take accurate food and beverage orders and enter them into the POS system. Serve food and drinks promptly and efficiently, ensuring presentation and temperature standards are met. Check with guests to ensure satisfaction with each course and promptly address any issues.
2. Table Maintenance:

Set up tables according to hotel standards (linen, glassware, cutlery, etc.). Clear tables and reset them quickly for the next guests. Ensure cleanliness and hygiene in the dining area at all times.
3. Coordination and Communication:

Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders. Communicate special requests, allergies, or dietary restrictions clearly to the kitchen. Assist in managing reservations and seating arrangements during peak hours.
4. Billing and Cash Handling:

Prepare and present bills to guests, process payments accurately. Maintain proper cash handling procedures and ensure end-of-shift settlement is accurate.
5. Standards and Compliance:

Follow hotel grooming and uniform standards.

Adhere to hygiene, safety, and sanitation regulations. Follow service procedures as per brand or departmental SOPs.
Qualifications and Skills:

Diploma or Certificate in Hotel Management or equivalent. Minimum 1-2 years of experience in a 5- or 4-star hotel restaurant. Excellent communication and guest service skills. Knowledge of menu, beverages, and basic wine service. Positive attitude, teamwork, and attention to detail. Ability to work flexible shifts, including weekends and holidays.
Performance Indicators:

Guest satisfaction and feedback scores. Service accuracy and efficiency. Cleanliness and hygiene compliance. Teamwork and professional conduct.
Job Types: Full-time, Permanent, Fresher

Pay: ₹9,500.00 - ₹15,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Work Location: In person