Job Description

Position Purpose
To Control, Monitor, Process and Supervise the Branch operations and administration.
Responsibilities
Operations Management

• Ensure smooth functioning of day-to-day operations.
• Ensure implementation of laid down operational procedures
• Interact with Commercial teams, BO/MO, CLM, DDT, Legal, Compliance, Finance and external agencies like Auditors & Vendors
• Monitor branch premises maintenance and upkeep (in liaison with Group Admin)
• Ensure timely approvals for shortfalls for limits/tenor in respect of LCs/Bgs/Packing credits and for funds for intra-day (under processing of funds credited at EOD) and other shortfalls.
• Monitoring of Vostro accounts and escalations in case of shortfalls.

Customer Service

• Monitor TATs, operational efficiency level and minimize error rates
• Resolve customer complaints and queries

Compliance

• Review and monitor compliance with internal procedures and regulatory guidelines and to follow the internal accounting norms.
• Co-ordinate with CCTO / MO / BO for submission of regulatory returns on time.

Risk Management

• Put in place a control mechanism to mitigate any identified operational risk/s.
• Implement the "control on control" concept
• Report any incident in the "incident management system" and put in place controls to ensure that similar incidents do not recur.
• Report all customer complaints / claims as per laid down guidelines
• Escalate unresolved issues, to the next level
• Manage the branch security measures in consultation with Group functions.

Team Management

• Lead and motivate the team
• Identify training needs
• Multi-skill, cross train and empower team members
• Leave administration of the team.

Marketing Support

• Provide support to the various business lines at the Branch
• Interact with customers on a regular basis to ensure effective and efficient customer service and smooth processing of transactions.
• To provide administrative support to the business lines.
• Co-ordinate / support with Relationship / CLM / other stake holders.
• Manage any other job related to CLM, as may be required from time to time, necessitated by the absence of a full-time on-site CLM team-member at the Branch (through CSD where applicable).

• Provide MIS reports to the Management as per time schedule specified
• Submit regulatory reports as stipulated.
• Manage, Process and Contribute in day to day processes

Skills & Knowledge

• Knowledge of General Banking (Negotiable Instruments Act, Indian Contract Act and other applicable RBI guidelines issued from time to time)
• Basic knowledge of credit documentation
• Basic knowledge of FEMA, URC522, UCPDC 600
• Internal accounting systems and applications
• Internal procedures and group guidelines
• Strong leadership skills
• Strong interpersonal skills
• Ability to anticipate and manage change within the teams to improve productivity and efficiency
• Strong communication skills
• Ability to interact with different teams and get things done or escalate to the appropriate level
• Customer Centric with a spirit of excellence in customer service

Qualifications

• Graduate. Post graduation would be an added advantage.
• 10-12 years of experience in cash management banking.