Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Key Responsibilities
Workplace Experience Strategy and Change Roadmap

• Collaborate with WPS UK, HR, and IT teams to define and execute a workplace experience strategy integrating people, place, and technology
• Support the Head of WPS India in delivering roadmap activities that enhance workplace spaces, services, and tools.
• Lead business change & engagement activities for workplace projects, enhancement works and local moves and changes activity.

Workplace Experience Insights & Innovation

• Drive and oversee workplace experience through impactful 'moments that matter,' ensuring alignment across environments, systems, and service KPIs

• Analyse engagement metrics and create feedback loops to capture colleague insights, and apply best practices to maximise asset performance and elevate the workplace experience
• Champion innovation and adopt industry best practices to elevate workplace experience.

Front-of-House and Space Management

• Manage reception, meeting rooms, collaboration areas, and event spaces to maintain a welcoming and professional environment.
• Establish and execute audit processes, including regular floorwalks, to monitor and optimise workplace environments, systems, and services--tracking 'moments that matter' KPIs to ensure standards are met and escalating issues to FM teams as required

Workplace Employee Engagement and Onboarding

• Coordinate wellness programs, CSR initiatives, and recognition events in partnership with HR and Communications.
• Facilitate workplace onboarding for new hires to ensure smooth integration.
• Lead site tours, networking initiatives, and community engagement activities to strengthen workplace reputation.

Workplace Helpdesk & Issue Resolution

• Oversee the WPS India Support Hub ensuring KPIs are met.
• Serve as the primary contact for workplace-related concerns, managing escalations through to resolution.

Event and Initiative Management

• Plan and oversee workplace logistics and quality assurance for corporate events and engagement activities.

Service Standards and Vendor Oversight

• Develop and govern service standards and satisfaction metrics for workplace experience and contracted partners.
• Manage third-party vendors assigned to or supporting this role to ensure compliance with any contractual obligations.

Knowledge, Skills & Experience

• Strategic workplace leadership--integrating people, place, and technology
• Change management and continuous improvement using data-driven insights
• Experience managing front-of-house, space, events, and employee engagement
• Strong service standards, vendor management, and issue resolution skills
• Proven ability to innovate and deliver high-quality workplace experiences

Qualifications

• Relevant certification Bachelor's degree in business, hospitality, marketing or similar
• 8+ years of work experience in a similar role (e.g. facilities management, event management, hospitality, front desk)

Personal Attributes

• People?centric, focused on creating positive experiences and strong relationships.
• Analytical and improvement?driven, with a naturally innovative mindset.
• Highly organised and detail?oriented, remaining calm and composed under pressure.
• Clear, engaging communicator with strong interpersonal skills and a collaborative approach.
• Confident, inspiring leader with the ability to influence, support and motivate others.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

Skills Required