The client is a leader in its field.THE PERSON MUST BE A PREMIER INSTITUTE MBA - OTHERS NEED NOT APPLY.Job Summary :This is a P&L position that involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.Goals:Grow the business in terms of topline & bottom-lineDevelop & execute annual operating plan - revenue & cost planning and forecastingAnalyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction levelSetup a system that delivers high customer retentionImprove the efficiency & effectiveness of customer complaints resolution systemDeveloping performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing teamRecruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delightSkill Sets:- Data analytics- Customer focus & service orientation- IT savvy & process orientationExperience:7 to 8 years of Client Servicing, Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/Service organizationQualifications: Premier MBA (ref:updazz.com)
updazz .com
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