Job Description

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Role Title: VP, Quality Engineering Leader (L14)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry\xe2\x80\x99s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #5 among India\xe2\x80\x99s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India\xe2\x80\x99s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India\xe2\x80\x99s Best Workplaces for Women in 2022.

We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

"Synchrony\'s Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you\'ll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.
The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day to day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.
Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you\'re passionate about engineering and innovation, Synchrony\'s Engineering Team is the place to be."

Role Summary/Purpose:

Quality Engineering Leader at Synchrony would play a pivotal role in delivering high quality products in a timely manner to improve customer journeys at an optimal cost. The individual would lead a geographically diverse, highly competent quality engineering team and collaborate with cross functional teams such a Engineering, Office of Agile, and Application Security among others. This position would require expertise in establishing and maintaining quality standards, processes, and continuous improvement initiatives.

Essential Responsibilities:

Lead and manage a team of quality engineers focused on automated testing, fostering a culture of innovation, collaboration and continuous improvement.

Responsible for ingraining quality as a core discipline into every aspect of software development lifecycle.

Responsible for design, implementation and enhancements of testing frameworks and tools with an emphasis on test automation, continuous integration and delivery.

Collaborate with cross functional teams to integrate quality processes into all stages of software development life cycle from requirements to post release support.

Utilise data driven insights to monitor quality indicators, track trends and proactively resolve any potential risks/issues.

Establish and maintain policies, procedures and standards across all stages of software development lifecycle.

Identify process optimisation opportunities and lead continuous improvement programs to improve product quality, efficiency and customer satisfaction.

Facilitate adoption of shift left testing practices like BDD/TDD across the organisation.

Design and deliver an enterprise-wide Test Data Management Solution

Effective oversight and collaboration with the supplier teams to ensure effective deployment and enhancements of quality standards.

Partner closely with the Technology Risk Management (TRM) team to prepare and support internal and external audits

Perform other duties and/or special projects as assigned.

Required Skills/Knowledge

Bachelor\xe2\x80\x99s degree with minimum of 12+ years of either Technology, Quality Assurance or Process Management experience or in lieu of a degree, High School Diploma/G.E.D. with minimum of 14+ years of either Technology, Quality Assurance or Process Management experience

Proven track record of successfully leading and developing high performing quality engineering teams.

Solid understanding of software development, Agile and SAFe methodologies with associated tools

Strong experience of developing, testing and deploying applications in cloud.

Proven experience with CI/CD pipelines and tools e.g. Jenkins, Cloud bees etc.

Strong proficiency in automation testing tools and frameworks.

Exceptional communication and interpersonal skills, with the ability to collaborate across various teams and influence stakeholders at all levels.

Strong program management skills with the ability to prioritise tasks and meet timelines.

Desired Characteristics:

Demonstrate ability to driving improvements across complex organisations and processes of varying levels of maturity

Proficiency in regulatory expectations such as FFIEC, NIST

Experience working with industry frameworks such as CobIT, ITIL

Eligibility Criteria:

Bachelor\xe2\x80\x99s degree with minimum of 12+ years of either Technology, Quality Assurance or Process Management experience or in lieu of a degree, High School Diploma/G.E.D. with minimum of 14+ years of either Technology, Quality Assurance or Process Management experience

Work Timings: Flexible Shifts

For Internal Applicants:

Understand the criteria or mandatory skills required for the role, before applying

Inform your manager and HRM before applying for any role on Workday

Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

Must not be any corrective action plan (First Formal/Final Formal, PIP)

L12+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

L12+ Employees can apply

Grade/Level: 14

Job Family Group: Information Technology

Synchrony