Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Head - Performance Management - Transport
Job Level/ Designation
M4/Vice President
Function
Corporate-Technology
Department
SNOC
Location
Pune/Hyderabad
Job Purpose
SNOC is centralized technology operation centre responsible for FCAPS (Fault, Change, Accounting, Performance & Security) to serve Pan India mobility and enterprise customers across all technologies and domains through start of art tools, digital initiatives, well stitched processes and skilled people.
Service, Performance and OSS vertical is responsible for the upkeep of network & service performance. Transport performance vertical is responsible for end to end performance of IP CORE, IP access, DWDM, Optical access & microwave network elements. * Accountable for performance surveillance, analysis, tracking and resolution of the performance deviations below agreed thresholds.

• Responsible to capture of the learnings for future use and track roll out across network
• Stakeholder management across domains and functions to meet the network experience expectation through highest quality of analysis and correlation.
• Focus on skill building and capability enhancement

Key Result Areas/Accountabilities
Transport Performance Analytics & KPI Modeling

• Design and govern KPI models across transport domains (IP, DWDM, Microwave, Optical), focusing on parameters that directly affect service experience.
• Define thresholds and baseline behaviors in collaboration with planning, operations, and service teams.
• Ensure KPI definitions and thresholds are integrated within performance tools and validated for accuracy and usability in live operations.

Performance Surveillance & Service Assurance

• Drive real-time surveillance and service-centric assurance across critical KPIs using state-of-the-art tools and telemetry-based systems.
• Correlate performance deviations with customer-impacting events and initiate domain-level or cross-functional interventions.
• Embed automation and machine learning wherever feasible to pre-emptively detect and resolve issues, reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).

Knowledge Management & Continuous Improvement

• Institutionalize a knowledge loop to ensure every performance issue contributes to a learning repository for faster future resolution.
• Promote a preventive operations culture by tracking RCA effectiveness and ensuring closure across all regions.
• Standardize learnings into SOPs and performance playbooks, ensuring national rollout and operational adherence.

Process Governance & Compliance

• Ensure complete adherence to SNOC's service processes under the ITIL framework, enabling predictable and high-quality outcomes.
• Maintain compliance with ISO 20K, ISO 27K, TL 9000, SOX, and TRAI/DOT requirements.
• Drive process simplification and optimization across performance operations while enabling service excellence through structured CSI (Continual Service Improvement).

People Leadership & Digital Culture

• Build and lead a high-performing, analytics-driven performance team with strong domain expertise.
• Foster a culture that blends technical depth, data-led decision making, and a service-first mindset.
• Ensure adherence to Health, Safety, and Wellbeing (HSW) standards and promote diversity, inclusion, and digital capabilities within the team.

Core Competencies, Knowledge, Experience

• Overall 15-20 years of experience in managing telecom networks and minimum 5 years of managing IP performance IP CORE, IP access, DWDM, Optical access & microwave across CISCO, Juniper, ECI, Huawei, ZTE, CIENA, Infinera, NEC, Ericsson OEMs.
• Knowledge of industry standard KPIs ,adept in analysing information, system needs, evaluating service requirements, analysis of complex KPI degradation
• Strong understanding & experience in managing performance KPIs, TATs for network quality purpose, transport KPIs and corresponding impact on services

Must have technical / professional qualifications

• Electronics/Telecommunication engineering graduate - Must
• Should have knowledge of ITIL processes and industry certificates - Must
• IP routing, configurations, Interface physical characteristics, node resource dimensioning, transmission protocols, DWDM and microwave link engineering - Must
• Digital mind set - Preferred
• Technology and service acumen - Must

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership