Job Description

Roles and Responsibilities1.Strategic Planning:
o Develop and implement delivery strategies aligned with the organizations goals.
o Identify and prioritize key delivery initiatives to support business growth.2.Project Oversight:
o Oversee all project management processes, ensuring adherence to timelines, budgets, and quality standards.
o Ensure that projects are delivered on time and meet client expectations.3.Team Leadership:
o Build, lead, and mentor a high-performing delivery team.
o Foster a culture of collaboration, accountability, and continuous improvement within the team.4.Client Relationship Management:
oMaintain strong relationships with key clients and stakeholders.
oAct as the primary point of contact for escalations and major project discussions.5.Resource Management:
oAllocate resources effectively across projects to maximize efficiency.
oIdentify staffing needs and oversee recruitment and training efforts.6.Performance Measurement:
o Establish and monitor KPIs to assess delivery performance.
o Use data-driven insights to drive improvements in processes and outcomes.7.Risk Management:
oIdentify potential risks in project delivery and develop mitigation strategies.
oProactively address issues that may impact project timelines or quality.8.Budget Oversight:
oManage budgets for delivery operations, ensuring projects remain within financial parameters.
oAnalyze financial performance related to delivery initiatives and report to executive leadership.9.Cross-Functional Collaboration:
o Collaborate with sales, marketing, and product teams to align delivery with overall business objectives.
o Ensure effective communication and coordination across departments.10.Change Management:
o Lead initiatives to implement new processes, tools, or methodologies within the delivery function.
o Facilitate change management efforts to ensure smooth transitions.11.Continuous Improvement:
o Drive a culture of continuous improvement within the delivery team.
o Stay updated on industry best practices and emerging trends to enhance delivery effectiveness.12.Reporting:
o Provide regular updates to executive leadership on delivery performance, challenges, and opportunities.
o Prepare reports and presentations for stakeholders as needed.

Ciel HR