Job Description

Role description

- Lead end-to-end operating model ownership within FTS. - Ensure platform stability and infrastructure availability at all times for critical applications and products

for the time zone, following the sun. - Lead from the front during incidents and provide leadership to triage and restore services quickly in a

command center setup, while handling stakeholder and client communication needs effectively. - Engage with product vendors and service providers at a strategic level - Engage with business stakeholders regularly to understand their needs, involve them in joint planning,

and drive high stakeholder satisfaction. - Act as the single point of accountability and escalation for technology service provisioning to clients, the

business, and the FTS organization. - Ensure execution of enterprise-wide programs and initiatives aligned with strategy. - Drive adoption and enhancement of enterprise tools, automation and transformative initiatives - Combine technical and operational acumen to enable technology solutions. - Optimize technology utilization and drive organizational change management across internal and external

stakeholders to meet functional, financial and compliance goals.

Leverage emerging technologies, new product adoption, AI Ops, automation, and lifecycle management

to drive efficient outcomes. - Advocate for clients with ownership of the technology change roadmap. - Demonstrate effective risk management and bias for action in remediating risks once found. - Develop talent and mentor techno functional organization to take on global responsibilities.

Skills

20+ years of experience in infrastructure engineering and operations, with a focus on compute and

storage technologies, operating systems, database, middleware, cloud, end user, container and network

services. - 10+ years of experience in the banking and financial services industry. - 15+ years of experience in managing global teams and delivering technology service solutions. - Bachelor's degree in engineering or computer science and/or equivalent military experience. - Demonstrated expertise in ITSM, SRE, Automation and Telemetry/AI Ops - Experience setting up and managing command center for triaging and quickly restoring services - Strong hold on Change Success and Proactive Problem Management

Other details

15+ years of experience in driving transformational improvements in infrastructure. - 15+ years of experience in leading large-scale infrastructure projects, including mergers and

acquisitions. - Proven ability to manage third-parties, hardware & software vendors, and external infrastructure

providers. - Knowledge of ITIL controls and adherence to compliance processes through effectively managing

vulnerabiities - Strong leadership experience in building and sustaining a diverse workforce aligned with corporate and

country goals.

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision--propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.