Job Description

Job Summary

• Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and creating capacity to reinvest in incremental growth activities. Fit For Growth is a bank-wide Programme to create ~1.5B billion USD in sustainable savings across Standard Chartered. This role will focus on two initiatives within the Programme focused on improving Cash Operations within Transaction Banking. These initiatives are currently planned until Dec 2026, and aiming to save over 20m USD and ~250 FTE of efficiencies.
• The Headcount and Financials Manager is a pivotal role focused on ensuring new joiners and leavers across the ~2000 people across Cash Operations are accurately reported. This involved close working relationships with various Cash Operations heads across our footprint in Asia, Africa, Middle East, Europe and Americas. In addition this role will own the end to end process of delivering and tracking the headcount efficiencies for these two initiatives. This includes accurate reporting across multiple systems in the bank, including Clarity and BART, and accurate Programme Steering Committee benefits reporting.

Key Responsibilities
Project Management and Governance

• Manage the full headcount and benefits management of the project(s) and coordinate with all relevant stakeholders across business and operations (as well as relevant support functions) ensuring accurate headcount and benefits reporting.
• Partner with relevant stakeholders, to ensure adherence to Bank standards and governance framework
• Develop and maintain comprehensive project artefacts including Benefits Management Plan, Headcount reporting, Benefits reporting, Programme Steering Commitment reporting, Project plans, RAID logs, Delivery plans and general updates to stakeholders
• Prepare materials and facilitate the weekly meetings including Working Group and Steerco meetings, ensuring timeliness, accuracy and relevance of data
• Identify and proactively manage project risks, issues, assumptions and dependencies, escalating as required if benefit commitments may not be achieved
• Ensure Clarity (the Enterprise tool for program/project monitoring and reporting) is up to date including Benefits, risks, issues, key benefit realisation milestone dates etc
• Encourage and enforce high standards of quality, accuracy and consistency in all project and programme logs, trackers and reporting materials.
• Drive formal handover to BAU including the formal programme closure when required

Financial Management

• Collaborate with Operations Heads, Programme Team, PMO and other relevant teams to ensure accurate Headcount and Benefits forecasting and actuals
• Track and validate headcount including new joiners, leavers and movers.
• Support financial governance by ensuring variances are monitored and reported
• Support the Project Initiative owner in meeting the programme's financial commitments in each year and over the life of the programme.
• Proven experience in managing both BAU headcount management and Project Benefits management

Stakeholder Management

• Build and maintain strong, positive relationships with stakeholders across functions
• Ensure regular and transparent communication of project progress, risks and key decisions
• Engage stakeholders to align on priorities and resolve issues collaboratively
• Drives team members toward delivering on their commitments
• Effectively manage difficult interpersonal situations and drive consensus where needed

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• COO, Cash Management
• Global Head, Product Design and Control
• Group Head - Domestic flows - Cash ops PDC
• TB FFG Programme Manager
• TB FFG PMO
• Group Head - Domestic flows - Cash ops PDC
• Global Head TB Client Service
• Head of Business Management, Cash COO
• Global Head Domestic Flow, Cash Management Ops
• COO Cash, AME & EA
• Cash COO China and GCNA
• Global Head, Specialist Functions

Skills and Experience

• Headcount, Benefis and Project Financial Management
• Project Management (Agile & Classic)
• Agile (ICAgile ICP-ATF)
• Clarity or Similar Project Management tools
• Excel
• PowerPoint
• Azure Dev Ops

Qualifications

• Educated to degree level or equivalent experience
• Accounting qualification (CPA, CA) (preferred)
• Experience in Audit or Management Consulting (preferred)
• 10+ years' experience in a Banking environment
• 5+ years' experience managing benefits and financials for large scale $5-10m USD Programmes
• Exemplary integrity, ethics, independence, and resilience
• Ability to collaborate and work dynamically across a broad range of stakeholders, functions, and borders
• Strong management qualities, interpersonal skills and multi-cultural awareness and sensitivity
• Ability to manage geographically dispersed and highly varied client and stakeholder base
• Interpersonal skills in networking, influencing and decision taking
• Analytic, problem-solving and decision-making skills
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge when required
• Exposure to risk-related initiatives is a plus
• Demonstrates good technical and/or business understanding to manage project effectively
• Languages; English
• Project management: SAFe, Agile, Waterfall, PMP, PRINCE2 etc
• Tools: Clarity, ADO, Confluence, ServiceNow

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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