Job Description

Join Our Journey at VuNet

=============================

VuNet

is a pioneer in Business Journey Observability , leveraging Big Data and Machine Learning to transform digital experiences across the financial services. Our deep-tech platform provides end-to-end visibility into customer journeys -- empowering proactive issue resolution, operational resilience, and superior user satisfaction.


If you've ever used instant payment systems like UPI, chances are you've already experienced the power of our platform -- we monitor over 28 billion digital transactions monthly (that's equal to watching 3 years of tik-tok videos)

,

touching 300 million users with leading banks and financial institutions .

VuNet is Series B funded, part of NASSCOM DeepTech Club, awarded NASSCOM's AI Gamechanger, recognized in Forbes DGEMS 200 and by several global analysts including Gartner, Omdia.


We're building a new category of observability purpose-built for complex digital journeys -- across payments, lending, core banking and more -- already powering some of the largest banks in India and MEA.

Your Role:

VP - Global Delivery Head - Observability Platform

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We are looking for a seasoned, execution-focused

Head of Delivery

to lead customer implementations of VuNet's mission-critical

Business Journey Observability Platform

, with a strong focus on large BFSI clients. This role will owe the end-to-end delivery lifecycle across banks, financial services, and digital payments ecosystems -- managing complex integrations, high-SLA go-lives, and cross-functional teams across engineering, solutions, and customer success.


You'll bring a deep mix of

technical acumen, customer empathy, and delivery discipline

-- and someone who's led from the front in complex, high-pressure enterprise programs with confidence and clarity.


Are you excited to be a part of VuNet's trailblazing team? Join VuNet and make a difference

Roles & Responsibilities

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1. Strategic Leadership

Define and drive the delivery roadmap for the observability platform across enterprise clients. Align delivery strategies with product and go-to-market goals. Drive adoption and expansion of the product through strategic engagement plans.

2. Customer Delivery Management

Own the delivery lifecycle: onboarding, implementation, integration, optimization, and support. Ensure timely and effective delivery of observability solutions tailored to customer environments (e.g., Kubernetes, hybrid cloud, microservices). Act as the final line of accountability for resolving critical delivery and performance challenges. Be willing to travel domestically and internationally to front end the Delivery engagement and to meet potential customers as deemed necessary Lead delivery forecasting, capacity planning, and operational cadence for enterprise rollouts Ensure regulatory, audit, and compliance alignment for sensitive BFSI programs

3. Team and Program Management

Lead and mentor a team of technical program managers, implementation engineers, expert services, SREs and support staff. Develop standardized delivery playbooks, KPIs, and SLA tracking mechanisms. Coordinate with PMO, DevOps, and Engineering for release and upgrade cycles. Collaborate closely with product, engineering, QA, and integration teams to unblock delivery challenges and influence roadmap prioritization

4. Stakeholder Communication

Act as a trusted advisor to customer leadership (CIOs, Heads of Infra/SRE). Present observability outcomes (dashboards, metrics, traces, events) and value realization. Report regularly to internal leadership on delivery health and customer satisfaction.

5. Process Optimization

Institutionalize best practices in Observability (APM, infrastructure monitoring, distributed tracing, log analytics, synthetic monitoring, etc.). Drive continuous improvements in onboarding, automation, and proactive monitoring strategies.

What You Bring

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Technical Skills

Strong understanding of modern Observability tools and platforms (e.g., Grafana, Prometheus, OpenTelemetry, Dynatrace, Splunk, Datadog, Elastic, New Relic). Deep knowledge of cloud-native environments (Kubernetes, AWS/Azure/GCP), DevOps and SRE practices. Familiarity with CI/CD pipelines, instrumentation, telemetry pipelines, and log aggregation.

Leadership & Delivery

20-25+ years of experience in enterprise software delivery, including 10+ years leading BFSI programs (core banking, payments, infrastructure, observability, or SaaS platforms) Proven track record in

handling escalations, mission-critical go-lives, and managing irate customers

Experience working with PSU banks and regulated institutions; able to navigate audit-heavy, compliance-driven environments Strong program management and Agile/Scrum experience. Excellent communication and customer management skills -- able to lead conversations with CIOs, Risk Heads, and Operations leaders

Additional Skills.

Certifications in ITIL, Agile, or Observability tools

(nice to have).

KPIs & Success Metrics

Customer onboarding time and satisfaction scores Platform uptime and telemetry health SLA adherence and issue resolution time Adoption of dashboards/alerts by customers Team productivity and attrition

What We Offer

=================

Life at VuNet: Building the Future Together

At VuNet, we're building a world-class observability platform, proudly

Made in India --

and we're just getting started.


We're a team of passionate problem-solvers who love tackling complex challenges. We learn fast, adapt quickly, and stay curious -- especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI

.

More than just a tech company, VuNet is a place where collaboration, learning, and innovation are part of everyday life. We believe in working together, taking ownership, and growing as a team.


If you're looking to work on cutting-edge technology, make a real impact, and grow with a supportive team -- you'll feel right at home at

VuNet

.

Benefits For You

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Health insurance coverage for you, your parents, and dependents. Mental wellness and 1:1 counselling support. A learning culture that promotes growth, innovation, and ownership. Transparent, Inclusive, and high-trust workplace culture. New Gen AI and integrated Technology workspace. * Supportive career development programs to expand your skills and enhance expertise with various training programs.