Job Description

Job Summary
The platforms form the technological backbone of a bank, focusing on supporting, managing, and optimizing the bank's internal IT infrastructure, operations, and security. They are essential for the seamless functioning of all digital and operational aspects of the bank, ensuring that services are delivered efficiently and securely. Engineering Leads are responsible for providing engineering leadership to steer platform architecture and solution in alignment to WRB architectural guidelines.
The appointed individual is expected to be associated with Interaction Solution Hive covering multiple applications which offer SMS, Email and Notification Hub Capability.
This is an engineering role with a broad scope, it will require them to co-create and own the technology solution and delivery within the individual WRB Hives. The role holder is expected to co-creation of the technology solution in alignment of technology road which is built in close consultation with the business, architecture and other associated teams e.g. Risk Management, Enterprise Technology, Functions, etc. Engineering Lead is expected to prioritize the needs of the squads and empower them to deliver Hive's priorities.
Key Responsibilities
SOLUTION ARCHITECTURE & ENGINEERING EXCELLENCE:

• Design robust API-driven microservices solutions for Customer Messaging Platform catering to SMS, Push Notification and Email; ensuring scalability, security, and compliance.
• Define end-to-end solution architecture for Customer Messaging Platform, ensuring alignment with business and regulatory requirements.
• Collaborate with Hive Lead, Product Owners, and Domain Architect to translate business requirements into scalable and maintainable technology solutions.
• Support business in the backlog refinement and rationalization through a technical lens.
• Manage and mitigate technical risks in the delivery.
• Ensure seamless integration of digital journeys within the bank.
• Conduct performance optimization and implement best practices to enhance reliability and scalability.

STRATEGY:

• Develop and execute a technology strategy that is aligned with Wealth & Retail Banking (WRB) and Technology and Operations (TTO) goal and objectives.
• Responsible for overseeing multiple squads and ensuring that the mission / vision of these squads align towards a common client journey.
• Provide thought leadership to the wider technology community (via technology papers, blogs, industry seminars, forums, etc)
• Responsible for executing the Hive's product vision together with the Hive Lead.
• Responsible for working with the Hive Lead, Engineering Leads and Architect to communicate and execute the Technology vision and roadmap for the Hive.
• Demonstrate ability and skills to convince business stakeholders around technology solutions.
• Manage and build strong relationships with key stakeholders: Hive Lead, Product Management / Product Ownership, Delivery Team, Group Process owners and Functional Partners including Risk, CFCC, HR, Finance, Legal, GIA.

GOVERNANCE, SECURITY AND COMPLIANCE:

• Identify and implement security controls by collaborating with Security teams.
• Ensure adherence to regulatory compliance, risk mitigation and governance policies.
• Conduct Security impact assessments to mitigate potential risks throughout the delivery lifecycle.
• Ensure adherence to enterprise technology standards and best practices in system design and implementation.

COLLABORATION AND ALIGNMENT:

• Work Closely with Product Owners, and Chapters to define and implement Solutions.
• Provide technical leadership and mentorship to development teams, ensuring high-quality software delivery.
• Collaborate with cross-functional teams for successful implementation and deployment of interaction solutions.
• Actively participate in Solution reviews and architectural governance forums.

INNOVATION & CONTINUOUS IMPROVEMENT:

• Stay updated on emerging technologies in interactive banking space.
• Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies.
• Align technical solutions with the organization long-term technology vision and business goals.
• Leverage automation CI/CD and Sec Devops practices to improve software development efficiency.

REGULATORY & BUSINESS CONDUCT:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

RISK MANAGEMENT:

• Creates awareness and understanding of the regulatory framework and risk environment in which the Group operates.
• Ensures adherence with the highest standards of ethics and compliance with relevant policies, process, and regulations.
• Act as the risk control owner under the Group's risk management framework.
• Responsible for effective risk management across all initiatives planed for the squads.
• Act as the risk control owner under the Group's risk management framework at the appropriate level.

Qualifications

• Bachelor's degree in technology, Computer Science, or a related field (or equivalent experience).
• 12+ years of experience in Technology and Solution Architecture with focus on interactive banking solution like SMS, Email and Digital Notification.
• Strong leadership (servant leadership) experience - willingness to lead from the front.
• Effective communication and stakeholder management skills
• Experience in start-ups / agile mindset is a good to have / experience operating highly available systems in technology companies / Financial institutions.
• Familiarity with 3rd party system integrations via APIs (HTTP/REST), host-to-host (file exchange by FTP), with background jobs processing of real-time, event triggered, and async automations.
• Advanced knowledge in Tokenization, Digital Assets, FinTech Technologies

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Skills Required