Job Description

RESPONSIBILITIES:

• Operational oversight of Conference Centers & Lobby Reception and provide leader approach, ensuring all areas follow applicable policies and regulations
• Manage internal event planners and interact with various levels of senior management and LOB representatives to deliver outstanding service and a first class experience
• Develop and maintain high-touch customer service level
• Review management of meeting space and maximize utilization
• Partner on new construction and refresh projects managing onboarding process of new conference centers in region
• Provide strategic guidance on vendors\' development of menus, programs and concepts that are specific to each site\'s demographics, LOB and regional preferences
• Manage the Point of Viewprogram to obtain customer feedback and implement plans and actions to enhance service and participation
• Gather and analyze metrics/MIS reports for monitoring business trends and provide business case documents to support operational needs, when required
• Determine training and development points for team and manage their mid-year and annual performance reviews
• Conduct monthly reviews with Regional head to share operational updates regarding product and service delivery.
• Collaborate with India & global Amenity Services teams on strategy and innovation
• Undertake dining service market reviews and benchmarking exercises to research and analyze new products, pricing and services of competition
• Collaborate with Amenity Services on monthly business reviews with all vendors for management of vendor\'s performance against contractual requirements

KNOWLEDGE AND SKILLS:

• 
  10+ years\' experience in the hospitality industry managing guest experiences
• Experience managing a local and remote team
• Understand the meeting planning process and white glove customer service approach
• Highly organized; ability to handle multiple tasks and apply judgment to prioritize
• Working knowledge of food and beverage and audio visual
• Decision maker who can work in a fast paced diverse environment
• Strong business writing and presentation skills
• Experience in business process and procedures
• Analytical and budget planning experience
• Strategic and risk planning
• Computer skills, MS Office (excel, word, ppt), knowledge of Event Management System (EMS) a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.